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    New form won't accept PRODUCTS from old form.

    Asked by lebaus on September 26, 2013 at 07:31 PM

    I've done this successfully before so I don't understand why it's not working now.

    I have a payment form that I created and I have an informaiton form that I created. I want to combine the two into one form. So, I deleted the Payment gateway in the payment form and selected "save for new form" (??) and then inserted a payment option into my new form (both were PAYPAL BTW) but it didn't transfer the products to the new form.


    Am I missing something here. Does it not save the product list and transfer it over to new forms?


    Info form: http://form.jotformpro.com/form/32687125430957

    Payment/Product form: http://form.jotformpro.com/form/32687727132964

    OMG please don't tell me I have to retype all that info into the new form!!! I have 3 of them to complete. How can I get my products over to my Info form?

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    JotForm Support

    Answered by EltonCris on September 26, 2013 at 09:31 PM


    Sory but that's not how it works.

    There's no way for you to combine two forms with files in it into a single form. Both form contains fields, submit buttons on each of the form is associated only to the work where it is connected.


    Info form and payment form is combined (thru HTML source or embedding). When you hit the submit button on the payment form, only the payment form data will be captured and sent to your email address. Likewise, if you submit the info form, only the info form data will be submitted. This is the nature of the forms.

    The trick here is to create 1 main form and put all the info fields in each of the form, comebine the forms and create conditions. Just like this: http://www.jotform.me/form/22562702027446

    Guide: http://www.jotform.me/help/182-How-to-Create-a-Basic-Multiple-Payment-form

    I hope I got your question correctly. Just incase you were referring to cloning the form, here's a guide: How to Clone a Form from a Web Page