Customer/donor Receipt

Hi,

1) This is my form. I've had no success enabling the customer (donor in this case) to receive a receipt. Please advise how I can go about doing so?

2) How do I make a custom amount option in the payment options?

Many thanks.

If I understand correctly, you wanted to use User Defined Amount payment instead.

You can change the Payment Type in the payment settings in the Stripe payment integration in your form.

As shown in the screenshot image, you should use User Defined Amount instead of the SELL PRODUCTS option.

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Important : If there are existing submission data with payments in your form that uses the previous SELL PRODUCTS payment type, you will lose the data if you change the payment type to User Defined Amount payment type. You may backup/download/save the submission data first before you change the payment type used.

I hope this help. Let us know if you need further assistance.

Is there a way to do both?

And what about receipts for customers?

Many thanks

Hi, JCraftsEd. I hope you are having a great day.

Because you are using the Stripe Integration and charging the credit card, Stripe doesn't have extra information about your customer (such as their email) to send a receipt. However, when filling your form, you can send your users a payment receipt using the AUTORESPONDER email. By checking your email settings, I can see the email field is missing in this email.

Please, follow the screencast below to set the recipient to be the email filled in your form.

Here is a useful guide to setup your autoresponder email.

Complete guide 👉 setting-up-an-autoresponder-email

About the custom amount, kindly note that you can suggest a donation amount(1) or get the amount from another field on your form(2).

Please, let us know if you need anything else 😀✨