What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Zendesk and Jotform SMTP Settings

    Asked by presetschool on September 27, 2013 at 06:41 AM

    Hi Guys.

    I use Zendesk for my helpdesk and I am currently using SMTP option to route email notifications from the form to Zendesk, that is the AUTOMATED EMAIL that comes to ME not to the FORM SUBMITTER to Zendesk.

    Somewehere within the emails sent an Email ID still refers to JOTFORM and therefore it is being marked as an automated email by Zendesk and getting Suspended.

    This means my customers don''t get Zendesk email notification of Ticket Creation.

    This is the Suspension Message generated

    Cause: Automated response email (What is this?) E-mail ID: <58c315e4540cd7d088ef9e52e0c46722@submit.jotformpro.com>

    Reason: Automated response mail

     This is used when the email header indicates that the message is an auto-generated email response.

    I assumed the whole idea was that setting up SMTP in Jotform makes the email originate from my servers? Can the Email ID part of the EMAIL HEADER be removed from your end.

    As alwasy I know you gus will help me understand what's going on and how to solve my issue


    SAMPLE FORM ID: 32533713038954

  • Profile Image
    JotForm Support

    Answered by guilledutra on September 27, 2013 at 11:08 AM


    I'm not quite sure if it is possible to remove the email ID of the email header.

    Let my forward your request to our second level support team, they have more knowledge about how it works. I cannot commit with an estimated time of response, but I can confirm that they will get your message.


  • Profile Image

    Answered by schmag on November 25, 2013 at 07:30 PM

    I have the same problem.......

  • Profile Image
    JotForm Support

    Answered by jonathan on November 25, 2013 at 09:37 PM

    @  schmag 

    Please create a new thread about your issue.
    Use this link to do this http://www.jotform.com/contact/

    Provide as much details as you can.

    We will attend to your question as soon as we can.