Zendesk and Jotform SMTP Settings

  • Profile Image
    presetschool
    Asked on September 27, 2013 at 06:41 AM

    Hi Guys.

    I use Zendesk for my helpdesk and I am currently using SMTP option to route email notifications from the form to Zendesk, that is the AUTOMATED EMAIL that comes to ME not to the FORM SUBMITTER to Zendesk.

    Somewehere within the emails sent an Email ID still refers to JOTFORM and therefore it is being marked as an automated email by Zendesk and getting Suspended.

    This means my customers don''t get Zendesk email notification of Ticket Creation.

    This is the Suspension Message generated

    Cause: Automated response email (What is this?) E-mail ID: <58c315e4540cd7d088ef9e52e0c46722@submit.jotformpro.com>

    Reason: Automated response mail

     This is used when the email header indicates that the message is an auto-generated email response.

    I assumed the whole idea was that setting up SMTP in Jotform makes the email originate from my servers? Can the Email ID part of the EMAIL HEADER be removed from your end.

    As alwasy I know you gus will help me understand what's going on and how to solve my issue

     

    SAMPLE FORM ID: 32533713038954

  • Profile Image
    guilledutra
    Answered on September 27, 2013 at 11:08 AM

    Hi,

    I'm not quite sure if it is possible to remove the email ID of the email header.

    Let my forward your request to our second level support team, they have more knowledge about how it works. I cannot commit with an estimated time of response, but I can confirm that they will get your message.

    Thanks

  • Profile Image
    schmag
    Answered on November 25, 2013 at 07:30 PM

    I have the same problem.......

  • Profile Image
    jonathan
    Answered on November 25, 2013 at 09:37 PM

    @  schmag 

    Please create a new thread about your issue.
    Use this link to do this http://www.jotform.com/contact/

    Provide as much details as you can.

    We will attend to your question as soon as we can.

    Thanks.