What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot View Uploaded Attachment

    Asked by CarrieApple on May 25, 2011 at 02:17 PM

    I can no longer view submission attachement thru the email link or from the jotofrm site.

    Page URL:

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    JotForm Support

    Answered by NeilVicente on May 25, 2011 at 02:28 PM

    Hello Carrie,

    This is an existing issue that has affected our loyal users, including you. I have already submitted a report ticket for this problem so you can be assured that this will be taken care of by our developers as soon as possible. We would like to apologize for any inconvenience this may have caused.

    We will have you updated of any progress made regarding this issue. We ask for your patience. Thank you for understanding.


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    JotForm Founder

    Answered by aytekin on May 26, 2011 at 07:42 AM

    Fixed now. You should be able to see all files now.

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    Answered by Nowton on June 14, 2011 at 07:53 AM

    I also have a couple of clients reporting this issue, for them it's not fixed.

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    JotForm Support

    Answered by abajan on June 14, 2011 at 09:39 PM

    Hi Norton

    Please have your clients check the forms again and let us know if they are still experiencing the problem.


    ~ Wayne