Cannot View Uploaded Attachment

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    Asked on May 25, 2011 at 02:17 PM

    I can no longer view submission attachement thru the email link or from the jotofrm site.

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    Answered on May 25, 2011 at 02:28 PM

    Hello Carrie,

    This is an existing issue that has affected our loyal users, including you. I have already submitted a report ticket for this problem so you can be assured that this will be taken care of by our developers as soon as possible. We would like to apologize for any inconvenience this may have caused.

    We will have you updated of any progress made regarding this issue. We ask for your patience. Thank you for understanding.


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    Answered on May 26, 2011 at 07:42 AM

    Fixed now. You should be able to see all files now.

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    Answered on June 14, 2011 at 07:53 AM

    I also have a couple of clients reporting this issue, for them it's not fixed.

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    Answered on June 14, 2011 at 09:39 PM

    Hi Norton

    Please have your clients check the forms again and let us know if they are still experiencing the problem.


    ~ Wayne