Missing product submission data when I download an excel spreadsheet?

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    Asked on September 27, 2013 at 01:09 PM

    Dear Jotform,


    Last week, I needed to edit some of our submissions due to changes in orders. Now, when I download the excel spreadsheet for our submissions of food order form, the orders I editted do not contain the full amount of data in the "Food Order" section.


    Please help!


    Thank you,


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    Answered on September 27, 2013 at 05:21 PM

    We are sorry for the inconveniences caused.

    I have created a bug report ticket and escalated it to our Development Team. I can not provide any ETA for when it will be fixed, but we will let you know once we have any news.

    In the meantime, you may try manually copy/paste the data from Submissions page.

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    Answered on October 03, 2013 at 09:56 AM

    We just did a test. If we make edits to a submisson it no longer downloads the food order correctly to Excel.


    Thank you for your help. 

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    Answered on October 16, 2013 at 03:42 AM

    Thank you for reporting this bug to us, Britt.

    I've made some fixes that should resolve your problem on excel/CSV.  Can you please check again if the missing data are there now?