Preview pdf form can't be open on other browsers.

  • Mikael_Bergvall
    Asked on November 26, 2020 at 5:27 PM

    Testing some browsers-When a open a pdf from my site trur the form in the jot form PDF Viewerviewer it works fine in crome, but not on firefox,Edge, exlorer or Safari? Any ideas?


    Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.


    https://eu.jotform.com/pdf-view/ef39f093ef




    Mikael

  • Kenneth JotForm Support
    Replied on November 26, 2020 at 6:08 PM

    Thank you for reaching support,

    I was able to replicate the issue using Microsoft Edge.

    I will be forwarding this issue to our developers for further investigation, they will be responding on this support ticket so kindly wait for their reply.

    Best.

  • Vick_W Jotform Support
    Replied on November 27, 2020 at 4:05 AM

    Hi Mikael,

    Could you please resend your message here? I do not see it in the thread or perhaps you've removed it.

    Let us know if you have any questions or concerns.

    Thanks.

  • MikaelBergvall
    Replied on November 27, 2020 at 4:35 AM

    Testing some browsers-When a open a pdf from my site trur the form in the jot form PDF Viewerviewer it works fine in crome, but not on firefox,Edge, exlorer or Safari? Any ideas?


    Whoops!

    Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry.


    https://eu.jotform.com/pdf-view/ef39f093ef


  • Jed_C
    Replied on November 27, 2020 at 5:42 AM

    It's because of the privacy settings of your account. I have now disabled it and it should now allow you to view the PDF file on other browsers.

    1606473712 5fc0d7f0ec9cb PDF Editor   Mo Screenshot 10

    1606473720 5fc0d7f8d61e3 JotForm · My A Screenshot 21

    Please test it again and let us know if you need further help.