What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    what are the forms been deleted off my website?

    Asked by pwcargill on September 27, 2013 at 05:19 PM

    last few days, my forms haven't been shown on my website, so been wondering what was going on with my forms especially since i have few customers complaining that they can't fill out a form for my company design a website for their business.  Please let me know

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    Answered by khrisell on September 27, 2013 at 08:00 PM


    The reason your form is not showing up because your account has been disabled due to overlimit.

    You have only 10 secure submission limit as a free user. But you have used 13 secure submission.

    For you to be able to enjoy our service without any intruptions, please don't go over limit and we recommend that you upgrade your account to avoid this problem.

    We could activate your account if you wanted so that you can upgrade your account.

    Kindly let us know if you need assistance on this so that we could go ahead and further help you on this.

    Thank you

  • Profile Image

    Answered by pwcargill on September 27, 2013 at 08:48 PM

    so if i take the ssl off my forms, than the submission be unlimmited?  Just wondering

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    Answered by khrisell on September 27, 2013 at 10:53 PM


    No, as a free user you are only entitled 100 submissions.

    Here's the details of your free account.

    100 Monthly Submissions, 10SSL Secure Submissions, 10 Receive Payments
    100 MB Available Space, 1 Sub-user Account and Unlimited Forms, Reports Fields per Form

    If you go over the quota of any of these, your account will be suspended. In your case, the SSL submissions go over the allowed numbers.

    Kindly let us know if you need further assistance on your account.

    Thank you.