- pwcargillAsked on September 27, 2013 at 05:19 PM
last few days, my forms haven't been shown on my website, so been wondering what was going on with my forms especially since i have few customers complaining that they can't fill out a form for my company design a website for their business. Please let me know
- khrisellAnswered on September 27, 2013 at 08:00 PM
The reason your form is not showing up because your account has been disabled due to overlimit.
You have only 10 secure submission limit as a free user. But you have used 13 secure submission.
For you to be able to enjoy our service without any intruptions, please don't go over limit and we recommend that you upgrade your account to avoid this problem.
We could activate your account if you wanted so that you can upgrade your account.
Kindly let us know if you need assistance on this so that we could go ahead and further help you on this.
- pwcargillAnswered on September 27, 2013 at 08:48 PM
so if i take the ssl off my forms, than the submission be unlimmited? Just wondering
- khrisellAnswered on September 27, 2013 at 10:53 PM
No, as a free user you are only entitled 100 submissions.
Here's the details of your free account.100 Monthly Submissions, 10SSL Secure Submissions, 10 Receive Payments100 MB Available Space, 1 Sub-user Account and Unlimited Forms, Reports Fields per Form
If you go over the quota of any of these, your account will be suspended. In your case, the SSL submissions go over the allowed numbers.
Kindly let us know if you need further assistance on your account.