- lortsmarketingAsked on May 25, 2011 at 03:02 PM
I have several forms that we use the information to contact the customer about the program. A couple of the customers have changed addresses or emails and we would like to change the information they already submitted and/or create a new entry for them while permanently deleting the other. Since we pull a new, updated form each time their old information will always be on there causing us to send info to wrong addresses.
- JotForm SupportNeilVicenteAnswered on May 25, 2011 at 03:17 PM
To edit previously submitted data:
1. Go to My Forms
2. Click on the form with the submission data that you want to edit
3. Click the Submissions button
4. Inside the Submissions page, choose the exact submission entry from the table list below
5. Click on Edit button
6. Edit data then click Submit button to save the changes you have made
Hope this post helps. Contact us again if there's anything else you'd lilke to ask.
- thehiersAnswered on September 29, 2011 at 02:36 PM
It would be nice if you had a save button to save the edits. When I submit, I get another submission counted against my account, and another unneeded email in my inbox.
- fxrAnswered on September 29, 2011 at 07:27 PM
Edits dont count as a new submission against your account. Please double check that & let us know thats its definately an issue for you.
I would tend to agree with you, that when an edit is done, using a 'submit' button rather than a 'save' could be a little misleading. I will add it to our feature request list & ask the developers to consider a change.
I will also ask the developers to consider an 'opt out' of sending email confirmation after a submission has been editted.
- thehiersAnswered on September 30, 2011 at 08:38 AM
Editing a record in this way does deduct from my alloted number of submissions.
And to compound the conusion of the "submit to save" issue, once that has been done, you have to click "cancel edit", then go back to "my forms" and then back to submission before you can see that your changes took.
Thanks for your attention to this. This is a much nicer tool than others that I've tried.
- JotForm SupportMike_GAnswered on November 10, 2015 at 03:43 PM
I have moved your question to a new thread. We believe that we can better assist our user if they will have a separate threads of their own for every question that they have to avoid confusion with the answers. Here's the link to the new thread: http://www.jotform.com/answers/701988
We will be on that new thread shortly. Thank you.