Account Locked

This is the second time you have locked my account! It is totally unacceptable...This is the BIGGEST shopping day in the year and my account is locked?!?!?! Please, please,please fix this ASAP!!!

Hi Lori,

We're sorry for the inconvenience.

We have forwarded this concern to our reviewer's team.

We will notify you once we have an update.

Hi Lori,

We're sorry for the inconvenience.

We have reactivated your account.

Let us know if you need further assistance.

Can you tell me what is causing this? There is no financial information ever transmitted on or from my form.
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Hi, Blingram1.

Please, accept our sincere apologies for that. Our system erroneously suspended your account. We have whitelisted your forms, and everything is working fine now.

Let us know if you need anything else.

Have a great day 😀

The reason I ask is this is the second time in just a couple of weeks that it has happened, is it something I am doing that would have caused it?
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Hi, again, Blingram1. 

Don't worry about that. Your entire account seems to be great. This was an error in our system that is already fixed. Please, if this happens again, contact us. We will investigate it and try to find a definitive solution.

Best regards,

I just went to look at my jotform and it is gone again!!! What is the problem?
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Hi there,

I've reactivated your account. Let me escalate this to our backend team so they can whitelist your forms manually. As soon as an update is available we will inform you here.

Thanks