email form not working?

  • Profile Image
    tdehart
    Asked on May 25, 2011 at 03:27 PM

    I created a form and when i submit one it isn't emailed to me. I did a test in preview and it worked but when did it by using the link provided for the form it did not work.  Any ideas?

  • Profile Image
    liyam
    Answered on May 27, 2011 at 07:30 AM

    Hello tdehart,

    It may be possible that your emails from your form are getting marked as spam.

    The reason for this is that the forms are being sent from the jotform sever while the email address you have in place as sender is coming from a different domain. With this type of setup, it becomes an issue in some internet or email service providers.

    What you can do is set your email notification setting's sender to be coming from noreply@jotform.com.

    Let us know if you're still having problems after implementing my suggestion.

    Also, if you have other questions or concerns, please let us know.

    -Liyam