What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Is there a way to restore a form that was changed inadvertently?

    Asked by mmatthews on May 25, 2011 at 03:30 PM

    I made changes to a form that I did not mean to change. Can I restore this form from a backup on your site?

  • Profile Image

    Answered by allanftd on May 26, 2011 at 01:12 AM

    Hi mmathews,

    Thanks for your message. We'd be glad to assist you with this request. May we ask which form you would like to restore from our backup servers?

    A friendly tip: While editiing your form and accidentally made an unwanted change, you can use the Undo button to return to the previous state of your form.

    We'll await your response. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 26, 2011 at 11:42 AM

    You can also right click on a form on My Forms page and then select "Clone Form" to create backup copies of your forms. 

    We can try to restore the form. Please let us know the form ID. 

  • Profile Image

    Answered by mmatthews on May 26, 2011 at 12:44 PM

    This is the form I would like to restore:

    Free e-Newsletters from the Healthcare Intelligence Network

    Please advise if this is what you need or if there is another form ID.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 03:14 PM

    Hi,

    The form name is good enough but we also need the time and date before changes to the form were made. Aytekin can look up your form and will try to restore it. As a tip, you may also want to disable auto-save in your forms to avoid wanted saves.

    To disable auto-save:

    1.  Right click in a whitespace (any space which does not contain fields)

    2.  In the context menu that appears, click Disable Auto-save

     

    Please stand by for updates from Aytekin regarding the restoration of your form. Thank you for using Jotform.


    Neil

  • Profile Image

    Answered by mmatthews on May 26, 2011 at 03:23 PM

    The form was changed yesterday, so if you can restore from Monday of this week or last week, that would be great.

    Thank you for your assistance.

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 26, 2011 at 11:52 PM

    Unfortunately, because of our current incredible work load, we are not able to do the restore thing this week or next. It takes about half an hour manual work.