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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Receiving error message when using Payment Tools

    Asked by bookbyowner on September 28, 2013 at 11:43 AM

    I have my form intregrated with PayPal Pro and intregration has been confirmed successful on JotForm. When I try to complete a purchase I receive the following error message ...


    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.


    Details: Transact: TIMESTAMP=2013%2d09%2d28T15%3a34%3a18Z&CORRELATIONID=cbcfd049d7f81&ACK=Failure&VERSION=54%2e0&BUI 


    Please advise,


    Thank you

    Mike Cushing



    Page URL:

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    JotForm Support

    Answered by Tasha on September 28, 2013 at 01:24 PM


    According to the Error Code Documentation on the paypal site here, you are receiving the error message because you have not agreed to the billing agreement or the billing agreement is disabled or inactive. Please go to your paypal account and verify that you have agreed to the billing agreement.

    I hope this helps! Please let us know if you have any further questions.