Other ways of sending notifications when a form is submitted?

  • Profile Image
    ivanyew
    Asked on November 28, 2020 at 06:16 AM

    Hi, Im creating web order form for my clients to receive orders placed from the website.

    As I'm using Silver plan (to remove branding), how can I setup in a way where my clients will receive notification without installing jotform app on their phone beside the emails notification?

    Would be best if the orders can be sent to my clients using whatapps.

  • Profile Image
    Jed_C
    Answered on November 28, 2020 at 06:53 AM

    Other than email notification, you can send SMS as notification only if your client's mobile network supports it. If you are interested in setting up SMS as your other ways of sending notification to your clients, please check the suggestion of my colleague from this ticket https://www.jotform.com/answers/1434385-How-do-I-send-SMS-text-messages.

    Let us know if you have any questions or if you need further assistance.

  • Profile Image
    ivanyew
    Answered on November 28, 2020 at 06:56 AM

    hi Jed, how about whatapps? there are multiple service providers here, so a bit hard to set based on providers

  • Profile Image
    ivanyew
    Answered on November 28, 2020 at 07:02 AM

    and if my client installed jotform apps on their phone to receive notification whenever there is a submission, can my client see only the form I created for them, not my other clients' forms?

  • Profile Image
    gerardw
    Answered on November 28, 2020 at 09:22 AM

    Sorry, we do not have a direct integration or sending notification via Whatsapp.

    A workaround would be to configure the Click to Chat feature with Whatsapp (https://faq.whatsapp.com/en/android/26000030/?category=5245251). You can have the Whatsapp URL in the Thank You URL settings, so people are automatically redirected and prompt to send you the message on Whatsapp when submitting the form. 

    Guide to configure custom URL in the form: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    Using the Jotform app, your clients can see only their submissions - not other clients.

    For that first assign the form to your customers. Your customers will need to have an account on Jotform to access the forms. When they download the Jotform app on their mobile, log into the app, they can access and submit the form. Once submitted, they can view only their submission via the app.

  • Profile Image
    ivanyew
    Answered on November 28, 2020 at 10:19 AM

    Hi Gerard,

    Great thank you!, do you know how do i create custom field like on the submission I receive and send to whatsapp?


    Example:

    --------------------------------------------------------------

    Hi, I'd like to place an order 👇


    ✅🏃🏽

    Pickup Order No: 5

    --

    ▪ 1 x Christmas Reindeer SGD 4.50

    ▪ 1 x Halloween Bats SGD 5.00

    ▪ 1 x Baby Shower Stork SGD 5.00


    Notes:


    --

    Items Total: SGD 14.50

    Discount(10%): SGD 1.45

    Total: SGD 13.05


    Pickup Details🏃🏽


    Name: Emily

    Contact: 99989990



    ---‐---------------------------------------


    My Cupcake Fantasy will confirm your order upon receiving the message. Here below are the payment options available 👇🏼.


    Payment Options 💳

    Cash, Paynow, QR Code



    Here’s my order ☝🏼

  • Profile Image
    Carlos_C
    Answered on November 28, 2020 at 12:13 PM

    Hello There!

    I'm sorry, but we do not have this feature. 

    A workaround would be to configure the Click to Chat feature with Whatsapp (https://faq.whatsapp.com/en/android/26000030/?category=5245251). You can have the Whatsapp URL in the Thank You URL settings, so people are automatically redirected and prompt to send you the message on Whatsapp when submitting the form. 

    Guide to configure custom URL in the form: https://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page.

    You can check the demo here https://form.jotform.com/91296707891975

  • Profile Image
    Cesar 
    Answered on December 14, 2020 at 04:25 PM

    You can use our service to send notifications to WhatsApp

    For testing:

    http://snglr.es/TopVacations/

    For a demo:

    https://tochat.be/JotForm-WhatsApp-Connector/

    Video demo >

    Thank you.