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  • Profile Image

    Options that are initially selected from checkbox/radio are deselected when I edit the form

    Asked by pepjf on September 28, 2013 at 02:16 PM

    Hello,

     

    I noticed that when I complete my form and decide to edit it before submitting it, some fields initially selected are deselected when I go back to edit the fields.

    Please see the form here:

    http://form.jotform.co/form/32535151535853

     

    the sections that I noticed were deselected are attached.

     

     

     

     

     

    Page URL:
    http://form.jotform.co/form/32535151535853

    Screenshot
    JotForm sections selected hello
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    JotForm Support

    Answered by Welvin on September 28, 2013 at 03:19 PM

    Hi,

    You were referring to Checkbox and Radio Button fields, right? In our Form Builder? I've gone to the same process, but I am unable to replicate the same. I saved the form, preview and fill it, go back to the form to edit but there, the checkbox and radio buttons are still selected.

    Please try to clear your forms cache. Refer to this guide on how: How to Clear your Form Cache. After that, go to the form and select the default options again.

    I hope this helps. If not, please let us know.

    Thanks