What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT: Form Over Quota but Your Website Won't Let Me Upgrade

    Asked by clearbluedigital on September 28, 2013 at 02:22 PM

    I keep trying to upgrade to the next plan level (Economy / 10,000 Submissions) but it never seems to stick. Please fix this asap. We can't get any submissions right now! This is an urgent matter.

    Page URL:
    http://jotformpro.com/form/32253507736959

    form over quota Submissions next
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    JotForm Support

    Answered by Welvin on September 28, 2013 at 03:47 PM

    Hi,

    This happens because your original subscription has NO correct Jotform Username on it. You have been manually upgraded from our system.

    We can do this for your from our end, are you trying to upgrade to Economy Monthly or Yearly? Let us know so we can proceed.

    Thanks 

  • Profile Image

    Answered by clearbluedigital on September 28, 2013 at 11:28 PM

    hmmm. I'm not sure what that means but thanks for handling. We would like to be billed monthly. Thanks again.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 28, 2013 at 11:36 PM

    Hi,

    Thanks for the confirmation. Your account is now subscribed to our Economy Monthly Plan. Your new billing date is every 28th of each month.

    Thanks