Account Suspended: Need help logging

  • Jana Smith
    Asked on November 29, 2020 at 7:33 PM

    Please help! The forgot password is not sending me reactivation emails. My password won't work (I haven't changed it!). Tomorrow is Cyber Monday and I have people directed to filling out my forms. WORST TIMING EVER!!!! If people try the urls, they get "form not found" error. I logged into my app and the forms had all been disabled. I enabled them, but they still show "Form Not Found"! I cannot get into my account on my computer to work on anything.

    https://form.jotform.com/203236993722156

    https://form.jotform.com/201705291788158

    https://form.jotform.com/201475901001138

  • roneet
    Replied on November 29, 2020 at 11:47 PM

    Your forms are suspended due to this field:

    1606711494 5fc478c62cbc6  Screenshot 10

    It is against our terms to collect usernames and passwords.

    Please review our Terms of Use.

    We need to delete these offending fields and then we can activate your account.

    Thanks.

  • jananailedit
    Replied on November 30, 2020 at 1:11 AM
    I cannot ask for their handles so I can send an invoice?
    ...
  • roneet
    Replied on November 30, 2020 at 2:55 AM

    Let me forward your request to our reviewer team.

    We will update you when your forms will be reviewed.

    Thanks.