account suspended

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    Cyril V Darmouni 
    Asked on November 29, 2020 at 08:58 PM

    Hi


    can you help me


    i have no clue why my account has been suspended


    thanks


    Cyril

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    Dagmar_B
    Answered on November 30, 2020 at 06:10 AM

    Hello,

    Your account has been suspended due to the collection of Login Details in this form: 203165319733050.

    For your account to be reopened we need to remove the offending fields and you have to promise to comply to our terms of use https://www.jotform.com/terms/ and never add those fields to your forms again.

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    Cyril V Darmouni 
    Answered on December 01, 2020 at 12:23 PM

    sure this is login and password that have absolutely no impact whatsoever anyway they are for a personal account with no data but yes remove them

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    Jeanette
    Answered on December 01, 2020 at 02:57 PM

    You were notified since 2019 about the creation of forms to collect login information, I have forwarded this case to our backend team for final decision.

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    Michelle_J
    Answered on December 02, 2020 at 10:59 AM

    Hi Cyril, we've removed the offending field on your form and lifted the suspension in your account. It should be working now.

    Please refrain from making new forms like that to avoid this kind of inconvenience. Try logging in and let us know if you need further assistance.