Why isn't my 50% off applied to my account.

  • jeffjpbooking
    Asked on November 30, 2020 at 12:00 AM

    Hi I just paid for a silver subscription. But never received a 50% off. If this does not apply may I have my money back please?

    Thank you.

    Jeff J.p

  • Gaetan_B
    Replied on November 30, 2020 at 2:47 AM

    Hello jeffjpbooking,

    Thank you for reaching out.


    The promotion applies if you upgrade to the annual billing, not the monthly.


    You can downgrade your account to a FREE account and then enjoy the sale by choosing annual billing during the process of your upgrade.


    Here's a guide on how to downgrade your account: How to Cancel a Subscription and Downgrade Back to Free.


    Hopefully, this will help solve the matter at hand.

    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan