What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I dont want to recieve a response to a form unless there was a payment made.

    Asked by tarotfreedom on September 29, 2013 at 05:50 AM

    I don't want to recieve a response to a form unless there was a payment made. Is this option automatic or are there other steps that I have to take?

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    JotForm Support

    Answered by EltonCris on September 29, 2013 at 06:06 AM


    That's automatic. If you have used any of the payment tools like Paypal, Stripe or Authorize.net you will be able to get emails only if the payment has been processed or the user has successfully paid the items. If the user didn't complete the payments on the payment page, the submissions will be pending on your form submissions page. Here's a more detailed about it. How to View Incomplete Payments

    Let us know should you have further questions. Thanks!

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    Answered by tarotfreedom on September 29, 2013 at 01:20 PM

    Thanx !

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    Answered by khrisell on September 29, 2013 at 02:04 PM


    In behalf of my Colleague Elton, you are most welcome.

    We are glad to be any of assistance.

    Feel free to let us know if there is anything else we could help you with.

    If it is a new topic, we recommend that you open a new thread for us to better assists you and to avoid any confusion.

    Thank you for using JotForm. :)