cannot view PDF links in the email

  • Upaya_Social
    Asked on November 30, 2020 at 3:04 AM

    Hi

    We are currently in the process of receiving applications from people. Multiple complaints about the following are being raised. Please help ASAP:


    1) pdf links on the confirmation emails (its shows an error message)

    2) Unable to Save the form or go to the next page

    3) Continue filling the form link not working


    This is super urgent - please try and address it asap.

  • Roeland_M
    Replied on November 30, 2020 at 4:27 AM

    Hi Upaya,


    Thanks for your post.

    Could you please tell us which form this is about?

    Awaiting your answer.


    Greetings!

  • Upaya_Social
    Replied on November 30, 2020 at 5:08 AM

    Sorry, I didn't include the form link. This form: https://form.jotform.com/202442569721455

  • Roeland_M
    Replied on November 30, 2020 at 9:23 AM

    Hi Upaya,


    Thanks for the extra information.

    I have cloned the form, and had no problems whatsoever. Are you still experiencing the problem?

    Awaiting your answer.


    Greetings!

  • Upaya_Social
    Replied on November 30, 2020 at 10:10 AM

    Yes, the issue still persists.

  • Richie JotForm Support
    Replied on November 30, 2020 at 11:15 AM

    1) pdf links on the confirmation emails (its shows an error message)

    Please note that by default, user's need to log-in to the account to view submissions or link.

    You may however disable this feature in your account privacy settings.

    Go to settings>privacy and uncheck "require log-in to view uploaded files".

    1606752087 5fc5175745cea jotform require Screenshot 10

    Please give it a try and let us know how it goes.

    2) Unable to Save the form or go to the next page

    I have moved your question to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/2734150

    3) Continue filling the form link not working

    I have moved your question to a new support ticket.

    Kindly follow this link https://www.jotform.com/answers/2734152