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Upaya_SocialAsked on November 30, 2020 at 3:04 AM
Hi
We are currently in the process of receiving applications from people. Multiple complaints about the following are being raised. Please help ASAP:
1) pdf links on the confirmation emails (its shows an error message)
2) Unable to Save the form or go to the next page3) Continue filling the form link not workingThis is super urgent - please try and address it asap.
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Roeland_MReplied on November 30, 2020 at 4:27 AM
Hi Upaya,
Thanks for your post.
Could you please tell us which form this is about?
Awaiting your answer.
Greetings!
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Upaya_SocialReplied on November 30, 2020 at 5:08 AM
Sorry, I didn't include the form link. This form: https://form.jotform.com/202442569721455
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Roeland_MReplied on November 30, 2020 at 9:23 AM
Hi Upaya,
Thanks for the extra information.
I have cloned the form, and had no problems whatsoever. Are you still experiencing the problem?
Awaiting your answer.
Greetings!
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Upaya_SocialReplied on November 30, 2020 at 10:10 AM
Yes, the issue still persists.
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Richie JotForm SupportReplied on November 30, 2020 at 11:15 AM
1) pdf links on the confirmation emails (its shows an error message)
Please note that by default, user's need to log-in to the account to view submissions or link.
You may however disable this feature in your account privacy settings.
Go to settings>privacy and uncheck "require log-in to view uploaded files".
Please give it a try and let us know how it goes.
2) Unable to Save the form or go to the next page
I have moved your question to a new support ticket.
Kindly follow this link https://www.jotform.com/answers/2734150
3) Continue filling the form link not working
I have moved your question to a new support ticket.
Kindly follow this link https://www.jotform.com/answers/2734152