Worldpay Integration: select merchant ID

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    Rob_Foster
    Asked on November 30, 2020 at 08:53 AM

    Hi,

    I have two Jotforms with Worldpay integrations, and I need to change the installation ID on both of these forms.

    Could you please advise how this can be done.

    Many thanks,

    Rob

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    VincentJay
    Answered on November 30, 2020 at 09:27 AM

    Hello Rob,

    I can see that my colleagues already requested this feature to our developers on this ticket: https://www.jotform.com/answers/2646994

    We will contact you again on that ticket once we have any updates. Thank you!

  • Profile Image
    Rob_Foster
    Answered on December 01, 2020 at 08:05 AM

    Hi Vincent,

    Thank you for your response.

    Could you please treat this chain as a separate request because our circumstances have now changed. We previously wanted to change the Merchant ID whilst keeping the same Installation ID.

    We are now looking to change the Installation ID because we are unable to amend the Merchant ID.

    Could you please advise us how we can change the Installation IDs on our Jotform Worldpay integrations.

    Many thanks,

    Rob

  • Profile Image
    Jovanne_A
    Answered on December 01, 2020 at 08:56 AM

    Hi Rob, thank you for getting back to us.

    I'm afraid that there is no option on our end to change your WorldPay Installation ID. I believe that the installation ID was assigned by the WorldPay payment service to a single merchant installation for a Business Gateway merchant. If you want to change your Installation ID, kindly reach out to WorldPay and ask them if it is possible to change it.

    You can then re-integrate the order form with the updated installation ID.

    I hope this will help. Let us know if you have further questions.

  • Profile Image
    Rob_Foster
    Answered on December 01, 2020 at 09:36 AM

    Hi Jovanne,

    We will reach out to WorldPay to have our Installation ID changed, but we would like to know how to edit our current Jotforms to embed this new Installation ID once we have it.

    Could you please advise how we would do this.

    Regards,

    Rob


  • Profile Image
    Gaetan_B
    Answered on December 01, 2020 at 10:30 AM

    Hi Rob,


    You would have to remove the WorldPay integration from your form and put it back in.


    Should you have any further inquiries, please don't hesitate to reply to this thread.

    Gaetan

  • Profile Image
    Rob_Foster
    Answered on December 01, 2020 at 10:38 AM

    Hi Gaetan,

    Could you please advise exactly how this can be done.

    We want to ensure we have a seamless switch of Installation IDs so that our services are not affected.

    Many thanks,

    Rob

  • Profile Image
    Gaetan_B
    Answered on December 01, 2020 at 11:49 AM

    Hi Rob,

    Thank you for your quick reply.


    Sorry for the lack of clarity in my last message.


    So in the builder, you would have to click on your payment field, then on the right, select the magic wand (Payment Settings) > and then input your Installation ID.

    1606841329_5fc673f1c5e9f_


    Hopefully, this brings you some clarity on how to proceed.

    Please do not hesitate to ask more questions.


    Gaetan

  • Profile Image
    Rob_Foster
    Answered on December 01, 2020 at 12:00 PM

    Hi Gaetan,

    No worries, and thank you for your explanation.

    I hope this is now enough to proceed with the change of Installation ID.

    If I have any more questions I will let you know.

    Many thanks,

    Rob

  • Profile Image
    Richie_P
    Answered on December 04, 2020 at 07:51 AM

    Currently, it is not possible to choose the merchant code used in the payment integration.

    I have forwarded a feature request to our developers.

    Please note that we cannot give an ETA when this feature would be added or will it be passed however, once updates are available, you will be notified at this support ticket.