What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unauthorized payment

    Asked by aliriofons on May 25, 2011 at 08:46 PM

    I did in March 1000 the purchase form and the payment was for only one month .. without my permission you have granted me another month .. I do not need .. I demand a refund of the money of the second month that I did not authorize.

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    JotForm Support

    Answered by liyam on May 26, 2011 at 05:45 AM

    Hello aliriofons,

    We apologize for this inconvenience.

    You have subscribed to Jotform on a Premium monthly subscription.  This means you are going to be charged every month on your card, unless you decide to cancel your subscription.

    I could not find some matching information about your payment and your account here in Jotform.  If you can provide me the email address that you have used to pay, or your first and last name, I can look it out and process the cancellation and refund for your convenience.

    I'll wait for your response.

    Thanks and warm regards,