Account overlimit: Account suspended

  • Ciudadanosahora
    Asked on November 30, 2020 at 4:06 PM

    Hello


    My account was disabled now

    I would like to know if this will be enabled next month

  • Laura JotForm Support
    Replied on November 30, 2020 at 7:53 PM

    Hi,

    Thank you for contacting us.

    It seems that you have reached your monthly submission limit, which is 100 for Free accounts. Currently, you have 105 submissions this month.

    The monthly submission count is reset every month, so from December, the submission count will start from 0, and you will be able to use the forms again. Please let us know if the count would not reset automatically.

    Also, you may upgrade your account to increase the monthly submission count.

    Related guides:
    Understanding Your Account Usage and Limits
    JotForm Pricing

    Please let us know if you have any further questions, and we are happy to help you!

  • Ciudadanosahora
    Replied on December 1, 2020 at 8:38 PM

    It is not resetting automatically


  • Girish JotForm Support
    Replied on December 1, 2020 at 11:44 PM

    Hello,

    All your account usage limits have reset. I have additionally cleared your form cache.

    Please clear your browser cache, relogin into your account and check if you are still facing any issues.