What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Two people filled out my form, but I never received an email from it.

    Asked by luvmky on September 30, 2013 at 01:48 AM

    I have a form that we are using for a Artisan Faire and it has a Paypal portal.  I received an email from Paypal that someone had paid for a booth, but no email from JotForm with their info.  I did a test when I first did the form and received an email, but nothing for the two that filled the form out today.




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    JotForm Support

    Answered by EltonCris on September 30, 2013 at 01:58 AM

    Hi Janet,

    Thanks for reporting. Here's the problem with your form.

    1. You do not have email recipient set in your form.

    2. Make sure to set correct Sender Email.

    Review and correct the problem and this should fixed it. Thanks!