What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notifications

    Asked by Subbacultcha on September 30, 2013 at 03:23 AM


    Mes alertes mail n'ont pas l'air de fonctionné, avez-vous une idée ?



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    JotForm Support

    Answered by EltonCris on September 30, 2013 at 03:34 AM

    Hi Fabrice,

    Did you received my test notification emails now?

    According to the logs they were delivered to your email successfully.

    Current Server: /var/log/jotform/amazonSES.log:[30/Sep/2013:03:32:09 -0400] AmazonSES Sent email to fabrice.liaud@free.fr - MessageID:000001416dc80db2-5838ae76-4696-476b-bcc7-9d33f16cf779-000000 - RequestId:6a0c5263-29a2-11e3-9b6e-9101c5d81fd3

    If you didn't received the emails, please white list Jotform IPs and domains to your email provider side. This should help: How to setup email alerts to prevent email bouncing related issues.