Not receiving email notifications

  • Profile Image
    Subbacultcha
    Asked on September 30, 2013 at 03:23 AM

    Bonjour,

    Mes alertes mail n'ont pas l'air de fonctionné, avez-vous une idée ?

    Merci

    Fabrice

  • Profile Image
    EltonCris
    Answered on September 30, 2013 at 03:34 AM

    Hi Fabrice,

    Did you received my test notification emails now?

    According to the logs they were delivered to your email successfully.

    Current Server: /var/log/jotform/amazonSES.log:[30/Sep/2013:03:32:09 -0400] AmazonSES Sent email to fabrice.liaud@free.fr - MessageID:000001416dc80db2-5838ae76-4696-476b-bcc7-9d33f16cf779-000000 - RequestId:6a0c5263-29a2-11e3-9b6e-9101c5d81fd3

    If you didn't received the emails, please white list Jotform IPs and domains to your email provider side. This should help: How to setup email alerts to prevent email bouncing related issues.

    Thanks!