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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep receiving blank jotforms through to my email recently

    Asked by VolunteerWalthamAbbey on September 30, 2013 at 05:52 AM

    Sometimes the jotforms have been coming through blank recently, is there something that we are doing wrong?

    Page URL:
    http://chefsxpress.wix.com/chefsxpress2#!candidates/c1yws

    email
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    Answered by pinoytech on September 30, 2013 at 09:08 AM

    Hi,

    Sorry for the inconvenience that may have caused. I've clone your form to investigate the issue but I wasn't able to replicate the issue.

    Thank you!

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    Answered by VolunteerWalthamAbbey on September 30, 2013 at 09:11 AM
    This is today’s it is still happening.
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    JotForm Support

    Answered by ashwin_d on September 30, 2013 at 10:32 AM

    Hello VolunteerWalthamAbbey,

    That is actually a very strange behavior which I was not able to replicate. I cloned your form in my account and received the submission email with proper submission data.

    Unfortunately, the only suggestion I can give you is to delete and add the new notification alert. This guide should help you add a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Guide to help you delete existing notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Hope this helps.

    Thank you!

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    Answered by VolunteerWalthamAbbey on October 01, 2013 at 04:29 AM
    Yes, I have done this twice now and that had no effect either!
    Is there any way I build a form from HTML and simply create a new user and paste the form over?
    Hopefully this might cure it.
    Pete
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    Answered by pinoytech on October 01, 2013 at 05:46 AM

    Hi Pete,

    Unfortunately, what you want to achieve is not possible. Would you mind if I add my email address as form's notification recipient for further investigation?

    Thank you!

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    Answered by VolunteerWalthamAbbey on October 01, 2013 at 06:17 AM
    Yes go for it.
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    Answered by pinoytech on October 01, 2013 at 08:38 AM

    Hi,

    Unfortunately, I wasn't able to reproduce the issue that you are referring. I've made some test entry/submission on the form and I was able to see all fields. Please take a look at this video: http://www.screencast.com/t/2g0ZZxgBEt0C

    Can you please try to clone your form and make some actual submissions on it if that fixed the issue or not?

    Thank you!