I keep receiving blank jotforms through to my email recently

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    VolunteerWalthamAbbey
    Asked on September 30, 2013 at 05:52 AM

    Sometimes the jotforms have been coming through blank recently, is there something that we are doing wrong?

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    pinoytech
    Answered on September 30, 2013 at 09:08 AM

    Hi,

    Sorry for the inconvenience that may have caused. I've clone your form to investigate the issue but I wasn't able to replicate the issue.

    Thank you!

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    VolunteerWalthamAbbey
    Answered on September 30, 2013 at 09:11 AM
    This is today’s it is still happening.
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    ashwin_d
    Answered on September 30, 2013 at 10:32 AM

    Hello VolunteerWalthamAbbey,

    That is actually a very strange behavior which I was not able to replicate. I cloned your form in my account and received the submission email with proper submission data.

    Unfortunately, the only suggestion I can give you is to delete and add the new notification alert. This guide should help you add a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Guide to help you delete existing notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Hope this helps.

    Thank you!

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    VolunteerWalthamAbbey
    Answered on October 01, 2013 at 04:29 AM
    Yes, I have done this twice now and that had no effect either!
    Is there any way I build a form from HTML and simply create a new user and paste the form over?
    Hopefully this might cure it.
    Pete
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    pinoytech
    Answered on October 01, 2013 at 05:46 AM

    Hi Pete,

    Unfortunately, what you want to achieve is not possible. Would you mind if I add my email address as form's notification recipient for further investigation?

    Thank you!

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    VolunteerWalthamAbbey
    Answered on October 01, 2013 at 06:17 AM
    Yes go for it.
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    pinoytech
    Answered on October 01, 2013 at 08:38 AM

    Hi,

    Unfortunately, I wasn't able to reproduce the issue that you are referring. I've made some test entry/submission on the form and I was able to see all fields. Please take a look at this video: http://www.screencast.com/t/2g0ZZxgBEt0C

    Can you please try to clone your form and make some actual submissions on it if that fixed the issue or not?

    Thank you!