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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I get server cannot resolve the address error when using secure form url in facebook.

    Asked by harrysargent on September 30, 2013 at 09:57 AM

    The instructions say to change the URL from HTTP://... to HTTPS://secure.jotform.... However when I do I get an error message that the server cannot resplve the address. What am I doing wrong?

    JotForm message secure.
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    JotForm Support

    Answered by ashwin_d on September 30, 2013 at 10:57 AM

    Hello harrysargent,

    Changing your form url to https://secure.jotform.com/form/****FORMID*** should not give you any error. 

    Example: The secure url in your iFrame code should be https://secure.jotform.com/form/32723787531964 and it works fine.

    Could you please share the facebook page url for us to be able to check further? Please also share the iFrame code which you are trying to add.

    Hope this helps you.

    Thank you!

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    Answered by harrysargent on October 02, 2013 at 12:06 PM

    Here is the FB URL. Thanks

    https://www.facebook.com/MacedoniaEssayContest?ref=br_tf

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    JotForm Support

    Answered by Mike_T on October 02, 2013 at 03:14 PM

    It looks like that you have a bit wrong address on the facebook tab.

    Your link on the Facebook tab:

    https://secure.form.jotformpro.com/form/32723787531964

    (you do not need this highlighted in yellow 'form.' part)

    But the correct link is:

    https://secure.jotformpro.com/form/32723787531964

    Please correct the link on your Facebook page, then check the tab again.

    If you need any further assistance on this, please let us know.