My account seems to be inactive - will not allow me to login

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    Lydia Milligan 
    Asked on December 01, 2020 at 08:19 AM

    Hi, I usually log in to my account via gmail with my email address lydia@graceu.org. For some reason, it will no longer allow me to login to the account via gmail and when I click on the link for the forms I've created under that account it says form is disabled! It also will not allow me to create a new account using that email address. Please assist. I'm really hoping I can retrieve the forms I've created under this account ASAP!

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    Sam_G
    Answered on December 01, 2020 at 08:45 AM

    Hi Lydia,

    Thank you for contacting Support.

    We have forwarded this to our reviewer's team. We will notify you once we have an update.

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    Sam_G
    Answered on December 01, 2020 at 10:06 AM

    Hi Lydia,

    We're sorry for the inconvenience.

    We have reactivated your account.

    Let us know if you need further assistance.