refund subscription

Hello,

I signed up to upgrade my account and then decided against it... Y'all have charged me $131 so is it safe to assume that y'all will also refund me that amount in the near future?

thanks,

Ketmanee

Hello Ketmanee - To clarify, would you like to cancel the subscription now? If so, let us know here so we could process it and refund the amount.

I would like to stay on the bronze plan please.
...

I have checked your subscription and it seems:

• On June, you have brought a Bronze yearly subscription.
• On Nov 30, 2020 you have upgraded the subscription to Silver yearly.

The system pro-rated the unused time in Bronze with the Silver upgrade and you had to pay only $131 for the upgrade.

• On the same day, you have downgraded back to the Bronze yearly.

The system pro-rated the downgrade and you have a closing balance of $44 that can be used for the next renewal.

We can refund the $44 to your account.

Looking forward for your response.

Please refund and thank you. Can you please tell me if I am set up for
auto renewal?
Ketmanee Whitlock
Book online - https://edifysalonketmanee.glossgenius.com

Call or text - 949-310-6813
Insta @KetmaneeHeartsHair
Edify Salon
300 E Main St
Suite M-155
Johnson City, TN 37601
...

Greetings Ketmanee,

A pro-rated refund of $44 has been processed as requested. You should be able to see the refunded money on your end in the next 5-10 working days.

Can you please tell me if I am set up for auto-renewal?

Yes, the recurring will be automatic. All JotForm subscriptions are recurring, meaning you will get charged automatically on the due date.

Should you need further assistance, let us know.

Thanks