My embedded form was unable to process order

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    Diaz_Jonathan
    Asked on December 01, 2020 at 09:47 AM

    Our site is currently not processing orders for our customers. When our customers are on the meal selection page, https://www.idealnutritionsofla.com/menu.html and they click on the submit button on the bottom page, it changes to please wait and just sits there and it doesn't complete the customer's order. Please advise.

    Thank you

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    Jessica_H
    Answered on December 01, 2020 at 11:00 AM

    Hi Diaz_Jonathan, thank you for reaching us. 
    We apologize for the inconvenience this has caused.

    I have cloned your form and successfully submit a test submission. It looks like there might be some issues during embedding.

    Could you kindly try to re-embedded using iFrame method? You may refer to the following guide to get iFrame's code: https://www.jotform.com/help/148-getting-the-form-iframe-code

    Please give it a try and let us know if the issue continues to persist. If it does, would you allow us to submit a test submission?

    We await your reply.


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    Diaz_Jonathan
    Answered on December 01, 2020 at 11:20 AM

    It seems like it is working now. Thank you very much!!

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    Jessica_H
    Answered on December 01, 2020 at 12:26 PM

    Hi Diaz_Jonathan,

    Glad it is solved now. If you encounter other issues or have questions, please don't hesitate to reach us.