Hi, I've just created a form for my clients however they are not able t

fraser.sport.massage
Asked on December 01, 2020 at 10:48 AM

Hi,
I've just created a form for my clients however they are not able to open the form on their phones, only on computer/laptop.
How can I ensure that my clients can open and complete the form regardless of what device they are on?
Thanks,
Heidi

This is a re-post of a comment on How to Send a Form via Email
Rehan

Jotform Support

Answered on December 01, 2020 at 12:54 PM

Greetings Heidi,
Please share the form URL so we can test it here. Have you checked the form on your own mobile device? Are you also unable to see the form on mobile devices? Do you know the mobile devices they are using?
Looking forward to hearing from you.
Thanks
haayku02
Answered on December 23, 2020 at 08:08 PM

Please share the form URL so we can test it here. Have you checked the form on your own mobile device? Are you also unable to see the form on mobile devices? Do you know the mobile devices they are using?
Looking forward to hearing from you.
Thanks
Lorenz

Jotform Support

Answered on December 23, 2020 at 09:44 PM

Hi @haayku02,
It seems like you've posted the same response my colleague has provided.
If you have any questions or concerns regarding the platform, I'd suggest you open a new ticket here https://www.jotform.com/contact/ and we'll address your query there accordingly.
Thank you.