Unable to open ticket and reset password

When I try to follow up to tickets, all I get is an unauthorized access page (see below). I guess I'm waiting on another reset link.

Hi Kaylen, thank you for reaching us. 
We apologize for the inconvenience this has caused you.

Could you access the previous ticket now from the following link: https://www.jotform.com/answers/2736991? Please let us know if you don't.

In the meantime, I have sent another password reset to your email. Could you kindly check your inbox and spam box and let us know if you received it or not?