Can’t acces the page and time is running out😭

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    Khumo Manne 
    Asked on December 01, 2020 at 12:52 PM
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    Answered on December 01, 2020 at 03:48 PM

    Hello Khumo,

    We do apologize for the inconvenience that you have experienced.

    Unfortunately, we are not aware of which page you are having issues accessing. Can you kindly share more details about the page that you are not able to access?

    If you have made a submission on one of our user's forms, please note that you will need to contact the form owner directly to request assistance with your submission. Our support team is here to provide assistance with the use of Jotform forms and accounts, however, we cannot share submission information with anyone other than the form owner.

    Please feel free to reach out again if you have any further questions or concerns, we are always happy to help.

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    Answered on December 03, 2020 at 02:48 AM

    It seems you have submitted a form with signature. It is not being displayed in email is because of a setting which form owner has configured in the account.

    You need to contact the owner of the form whose form you have submitted, and they will be able to help you on this. We can confirm that the signature image is being displayed correctly in your submission.

    Do get back to us if you have any questions.