Can’t acces the page and time is running out😭

  • Khumo Manne
    Asked on December 1, 2020 at 12:52 PM
  • enterprisesupportteam
    Replied on December 1, 2020 at 3:48 PM

    Hello Khumo,

    We do apologize for the inconvenience that you have experienced.

    Unfortunately, we are not aware of which page you are having issues accessing. Can you kindly share more details about the page that you are not able to access?

    If you have made a submission on one of our user's forms, please note that you will need to contact the form owner directly to request assistance with your submission. Our support team is here to provide assistance with the use of JotForm forms and accounts, however, we cannot share submission information with anyone other than the form owner.

    Please feel free to reach out again if you have any further questions or concerns, we are always happy to help.

  • Khumo Manne
    Replied on December 3, 2020 at 1:10 AM
  • Ashwin JotForm Support
    Replied on December 3, 2020 at 2:48 AM

    It seems you have submitted a form with signature. It is not being displayed in email is because of a setting which form owner has configured in the account.

    You need to contact the owner of the form whose form you have submitted, and they will be able to help you on this. We can confirm that the signature image is being displayed correctly in your submission.

    Do get back to us if you have any questions.