Charged incorrectly with my subscription

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    marilynrodriguez115
    Asked on December 01, 2020 at 01:29 PM

    I was only trying to update my card info and was charged $234 for silver. I wanted to keep Bronze and get charged monthly!

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    EltonCris
    Answered on December 01, 2020 at 04:26 PM

    Just to clarify, the 50% discount that is currently applied to your Silver Yearly plan is only applicable on yearly subscriptions. This means that switching to a monthly subscription will not carry over the discount. Do you still want to switch to Bronze monthly? Please let us know so we can assist you here.

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    marilynrodriguez115
    Answered on December 01, 2020 at 05:22 PM
    That’s fine, just leave as is. Thanks
    ...
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    EltonCris
    Answered on December 01, 2020 at 07:26 PM

    Thanks for letting us know. Have a good one! :)