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    PayPal Error Message states Payment cannot be Completed please contact merchant for more information.

    Asked by lebaus on September 30, 2013 at 02:45 PM

    My customer keeps getting this message: This payment cannot be completed and your account has not been charged. Please contact your merchant for more information.

    Is this a jotform issue or paypal?


    This is the form in question: https://secure.jotformpro.com/form/32714515336956

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    Answered by KadeJM on September 30, 2013 at 03:42 PM

    Hello lebaus, I checked your form and it appears to be setup correctly. I do not remember the exact reason behind it but when I researched the issue some more this seems to be a failure on the customers side involving Paypal and not us. The main reason appears to be due to the card payment failing or was most likely being rejected. I would advise trying again or request that they try a different card.