Authentication/Authorization Failed

  • virginiaw
    Asked on December 1, 2020 at 5:23 PM

    Help! Buyers can't make a purchase on my form. It says Authentication/Authorization Failed. When I edit the form it says there's an accessibility error - all form questions should have a label, but I don't know how to resolve this.

    Page URL: https://hipaa.jotform.com/203225232288147
  • virginiaw
    Replied on December 1, 2020 at 5:51 PM

    This has been resolved - my PayPal account wasn't connected - I needed to delete the payment section and add it back in, which prompted connection / verification.

  • Lorenz JotForm Support
    Replied on December 1, 2020 at 9:25 PM

    Hi there,

    Glad to hear that you were able to sort out the problem.

    Should you need any further assistance please let us know.