Is there a way to check if scheduled emails are sent out?

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    karenreenders
    Asked on December 01, 2020 at 06:34 PM

    Hello -

    Help! I scheduled 2 emails to be send out today, December 1. One was resending a confirmation of their submission/registraiton. The second had information about pick up for our event on Saturday.

    I'm having people contact me and said they never received theses 2 emails. They checked their spam and didn't see it there either.

    Is there a way to see if these emails were sent out? Please advise. Thank you so very much!

    Blessings,
    Karen Reenders

  • Profile Image
    gerardw
    Answered on December 01, 2020 at 09:30 PM

    You can check the mail log from your Account history page: https://www.jotform.com/help/370-how-to-view-your-account-activity-logs

    There are 217 submissions received for the form in your account. Have none of the users received the scheduled emails or only a few?