want to upgrade to paid but cannot login

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    Peter Oram
    Asked on December 01, 2020 at 06:38 PM

    Hi!

    I have (or had) a login for manager@clearskyclinic.com.au and another personal login for peteroram@icloud.com

    I can still login to peteroram@icloud.com but I can't login to manager@clearskyclinic.com.au and I have tried to reset my password without any success. (I have tried a couple of times, including checking my junk and deleted-mail folders.) I would like to upgrade my account before the generous discount ends, but can't. Any ideas?

    Thanks in advance.

    Peter

  • Profile Image
    Vanessa_T
    Answered on December 01, 2020 at 10:28 PM

    As per checking, there is no account with the email address manager@clearskyclinic.com.au.

    If you have deleted the account previously, then that account may have already been purged.

    You can instead create a new account with that email address or change your personal email to that one depending on what you prefer.

    In any case, to upgrade, please see this guide: How-to-Upgrade-My-Account