How come the Autoresponder 2 isn't working?

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    oakgrovehighschoolasb
    Asked on December 01, 2020 at 07:17 PM

    This is the first time we've come across this problem. When filling out the form, we have students fill out the form, including the faculty/club advisor email. Once the faculty receives this form, they, in turn, put in the activities director's email.

    However, recently we've noticed that the second step (where the faculty added the activities director email) no longer works and the Autoresponder 2 stops.

    We tested it out so we just fill in the "activities director" email, and it does send an email but for some odd reason it will not longer send as the following step. This problem has never occurred before and has now affected both of our forms. Is there any solution to this?

    RPO: https://form.jotform.com/202288418862058

    Request for Fundraiser: https://form.jotform.com/202288890043053

  • Profile Image
    Kenneth_C
    Answered on December 01, 2020 at 10:30 PM

    Thank you for reaching support,

    To clarify, will there be multiple persons filling out the form?

    If so, please check this guide for a similar workflow: https://www.jotform.com/help/432-a-general-approach-on-building-an-approval-process-workflow

    Let us know if you have any further questions.

    Best.