file upload on excel report can't be opened.

  • dupontpioneer22
    Asked on December 1, 2020 at 7:37 PM

    why hyperlink file upload in excel can't open

  • Kenneth JotForm Support
    Replied on December 1, 2020 at 10:39 PM

    Thank you for reaching support,

    If you meant that the uploaded file links can't be viewed, then kindly "Untick" these options on your Account Settings:

    1606880373 5fc70c75f1d05 y1 Screenshot 10

    I hope that helps.

    Best.

  • dupontpioneer22
    Replied on December 2, 2020 at 9:45 AM

    1606920261 5fc7a845ce2cc  Screenshot 10


    what I mean like this when the uploaded file is clicked in Excel, how do I solve this problem?


  • Basil JotForm Support
    Replied on December 2, 2020 at 11:06 AM

    Hi,

    I have tested it and clicking the hyperlink from the excel file simply downloads the image.

    Could you try downloading a new excel file and testing it once again?

    Looking forward to your reply.