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    uploads over 300MB fail after 100%

    Asked by grafixshoppe on September 30, 2013 at 05:31 PM

    Every file over 300MB seems to fail, I don't believe it was this way a month or 2 ago. I thought the limit was 1GB? I've gone to settings and cleared form cache too.

    Page URL:
    http://www.grafixshoppe.com/file-uploader

    uploads cache settings multiple upload
  • Profile Image

    Answered by Cesar on September 30, 2013 at 06:46 PM

    Hello, 

    Indeed the file limit is 1GB. Having said that, I do see that the error message as it has been received could be due to various point of failures such as connection speed, server loads, transfer timeout. As all these play a role on potentially making an upload fail. 

    Are you haveing this problem will all 300MB+ uploads, also, has this happened to more that one user. I would also suggest to display a message on you form that the upload does not display a progress bar as this is how the functionality is currently implemented. In the case users are navigating away from the form before the file is completely uploaded. 

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    Answered by grafixshoppe on October 01, 2013 at 01:39 PM

    So it fails for files somewhere between 300MB and 500MB for everyone who tries no matter what browser, ISP, file type, etc. I really need this fixed or I'm going to have to go with another service. I need up to 1GB files to work.

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    JotForm Support

    Answered by Mike_T on October 01, 2013 at 03:15 PM

    Unfortunately, the Multiple Upload tool is not designed for large uploads.

    Please disable the Allow Multiple option and try the form once again.

    Thank you.