Form Over Quota

  • Profile Image
    StyleonQ
    Asked on December 01, 2020 at 08:49 PM

    Hi,

    Jotform notified us that we were within our upload storage space and our account was being suspended. I have since been able to delete some files which has now freed up our upload storage space, but our form has still been suspended (over quota?).

    Are you able to please confirm what the issue is?

    Thank you.

  • Profile Image
    Zahra_S
    Answered on December 01, 2020 at 10:10 PM

    Hi there!

    Happy to help!

    I checked your account and can confirm that you still have quota. Can you tell me which form is not working so I can assist you better?

    Waiting for your response.

    Have a good day.


  • Profile Image
    StyleonQ
    Answered on December 01, 2020 at 10:16 PM

    Hi,

    Thank you. It is the "Wedding Styling Profile" form.

  • Profile Image
    gerardw
    Answered on December 02, 2020 at 12:24 AM

    All forms in your account are working fine.

    It could have been a form cache issue which has also been cleared from our end.

    Please check and let us know if you are still getting the over quota message.