Jotform Account has been SUSPENDED

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    Lisa Borden 
    Asked on December 01, 2020 at 11:16 PM

    ATTN: Jotform Support

    For whatever reason, our Jotform account (free) has been suspended and we can no longer access our ADMIN account or our online form at https://www.jotform.com/uteplibertz/11304718952.

    The error message indicates that the "Form Not Found. This Form is Disabled."

    For the record, our Jotform does NOT ask for any personal end-user info such as SSNs, etc., so I am not sure why our account was suspended. We have been using this same form for several years without any problems up until now.

    Would you please investigate and advise if access can be restored ASAP?

    Thanks,

    Lisa M. Borden

    Serials & Electronic Resources Librarian, Section Head

    University Library – Acquisitions Department

    The University of Texas at El Paso

    500 W. University Ave.

    El Paso, TX  79968

    Office: 915-747-6709

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    Vick_W
    Answered on December 02, 2020 at 01:05 AM

    Hi Lisa,

    I've sent a request to the Reviewers team to have your account checked. I'll get back to you with an update here as soon as we get their response.

    Thanks.

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    Vick_W
    Answered on December 02, 2020 at 03:36 AM

    Hi Lisa,

    Looks like your account got suspended by the automated system. Please accept our apologies for the inconvenience. Your account has been reactivated and you should be able to access your forms now.

    Thanks.

  • Profile Image
    Lisa Borden 
    Answered on December 02, 2020 at 12:33 PM
    I appreciate getting this alert that our online access has been restored – thanks!
    [UTEP]
    Lisa M. Borden
    Serials & Electronic Resources Librarian, Section Head
    Subject Selector: African-American Studies
    University Library – Acquisitions Department
    The University of Texas at El Paso
    500 W. University Ave.
    El Paso, TX 79968
    Office: 915-747-6709
    utep.edu/library
    ...