What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot Log In to iOS App

    Asked by firstaidhero on September 30, 2013 at 09:34 PM


    I updated my iPhone today and am having trouble logging in all day to the JotForm app.  I love it and use it everyday.

    I've changed my password and reset it several times, but I still can't get into the app.  I've also deleted the app and reinstalled.  


    Please help asap!

    Thank you,


    Page URL:

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    Answered by Cesar on September 30, 2013 at 09:51 PM


    Have you tried to log in with both, your username and your registered email address. Do let us know to help you better. Thank you.

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    Answered by firstaidhero on September 30, 2013 at 10:44 PM


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    JotForm Support

    Answered by Tasha on September 30, 2013 at 10:50 PM


    Your message came in blank. Can you please re-send your message?


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    Answered by mfcministries on September 30, 2013 at 10:54 PM

    Will there ever be an update for the iOS app? Mine crashes every time I try to open it from my notirication center (and has been since I downloaded months ago). This is not a new problem it happened with previous versions of iOS, too. t's very buggy. 

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    Answered by khrisell on September 30, 2013 at 11:12 PM

    Hello mfcministries,

    Kindly open a new thread for your inquiry,You can create your new thread using this link http://www.jotform.com/contact. so we can better track the issues, requests and solutions users are having. Also, to assist you better and avoid confusion.

    Thank you and looking forward to assist you.