How can I sign a signature box on an iPad?

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    Asked on December 02, 2020 at 08:02 AM

    Hi there, I have a client trying to complete a form on her iPad and she's spent 30mins filling it in but now it won't let her complete the signature box. Please tell me urgently how she can sign the signature box on an iPad or how she can bypass this as she doesn't want to have to fill the form in again due to the time it's taken.

    I await your urgent reply.

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    Answered on December 02, 2020 at 09:16 AM

    Greetings Rachael,

    I've checked your form on an Ipad, in an emulator and the signature field is working. Please suggest your client to try a different browser or you can make the signature field unrequired, so she can submit the form without filling the signature field.

    You can follow the guide to see how you can turn off the required field option.


    Should you need further assistance, please let us know.


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    Answered on December 02, 2020 at 09:11 PM
    Thank you very much for your help! Unfortunately I think all of those options will require her to fill in the form again which she doesn’t want to do? :(
    Sent from myMail for iOS
    Thursday, 3 December 2020, 1:16 am +1100 from :
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    Answered on December 02, 2020 at 10:52 PM

    We apologize for the inconvenience Most browsers have cookies enabled by default so it would be easier to fill out your form again as it will suggest the previous information she submitted while she types. Example:


    Please try asking her to fill out your form again. I bet we can extend her patience a bit :)