How can I sign a signature box on an iPad?

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    Rachael  
    Asked on December 02, 2020 at 08:02 AM

    Hi there, I have a client trying to complete a form on her iPad and she's spent 30mins filling it in but now it won't let her complete the signature box. Please tell me urgently how she can sign the signature box on an iPad or how she can bypass this as she doesn't want to have to fill the form in again due to the time it's taken.


    I await your urgent reply.

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    Rehan_F
    Answered on December 02, 2020 at 09:16 AM

    Greetings Rachael,

    I've checked your form on an Ipad, in an emulator and the signature field is working. Please suggest your client to try a different browser or you can make the signature field unrequired, so she can submit the form without filling the signature field.

    You can follow the guide to see how you can turn off the required field option.

    https://www.jotform.com/help/546-how-to-set-a-field-as-required-or-non-required

    1606918549_5fc7a195bbb9c_

    Should you need further assistance, please let us know.

    Thanks

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    UnleashedPaws
    Answered on December 02, 2020 at 09:11 PM
    Thank you very much for your help! Unfortunately I think all of those options will require her to fill in the form again which she doesn’t want to do? :(
    Sent from myMail for iOS
    Thursday, 3 December 2020, 1:16 am +1100 from noreply@jotform.com :
    ...
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    Sonnyfer
    Answered on December 02, 2020 at 10:52 PM

    We apologize for the inconvenience Most browsers have cookies enabled by default so it would be easier to fill out your form again as it will suggest the previous information she submitted while she types. Example:

    1606967464_5fc860a8e4b71_exasa.gif

    Please try asking her to fill out your form again. I bet we can extend her patience a bit :)