Unable to open image on my phone

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    Amanda Zica 
    Asked on December 02, 2020 at 09:00 AM


    I can’t open the image on my phone but works fine on my Mac.

    Could you please help .thank you

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    Answered on December 02, 2020 at 09:52 AM

    Thank you for contacting us.

    Please share with us your account username or email. The email address used on this ticket is under a guest account. Also, with regards to the image showing an error on mobile, was that an uploaded image in the form? If so, you can share with us the submission where that image is related so we can check, or does it happen on all submissions?

    Guide: https://www.jotform.com/help/549-where-to-find-the-submission-id?

    It would also be great if you will let us know which form is having this issue.

    Guide: https://www.jotform.com/help/401-where-to-find-my-form-url?

    Looking forward to your response.