HIPAA forms and access for those who don't have a jotform account

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    Lucy_Higginbotham
    Asked on December 02, 2020 at 10:20 AM

    Hello,

    I had attempted to send a form to a client but it was requiring them to set up a jotform account. My clients are ages 65 and above and signing up for a jotform account is not something they want to do. Is there a way to send a HIPAA compliant form without the need for them to set up an account?

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    Rehan_F
    Answered on December 02, 2020 at 11:46 AM

    Greetings Lucy,

    Are you sharing the form URL with them only or have you assigned the form to the users? Upon checking your latest form I can see that you've assigned it to two contacts. These contacts will need to create a Jotform account in order to fill and submit the form.

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    Please revoke their access and they should be able to submit the forms without creating accounts.

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    Should you need further assistance, please let us know.

    Thanks.