Too many orders - issue

  • Profile Image
    mariedeluca
    Asked on December 02, 2020 at 10:43 AM

    I just received an email from one of my staff, letting me know that sometimes when client is submitting a jotform, and when the client pressing the button to submit their payments - they are receiving the following message "Many Requests" . We checked and it looks like when this happens the application and the payments are not being processed.

    One client had that problem, and the screen froze, so he tried it again and it worked.

    This is the form in question:

    https://form.jotform.com/203225535221241


  • Profile Image
    Zahra_S
    Answered on December 02, 2020 at 12:43 PM

    Hi there!

    I am sorry for the inconvenience caused to you. Are your clients getting this Error "429 Too Many Requests"?

    Please note that "429 Too many Requests" error message is displayed when more than 50 requests are sent to PayPal from the same IP within a minute. 

    I would suggest you, please share a screenshot of the IP addresses you see, and we will escalate it to our backend team. You may like to take a look at the following guide on how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.