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    special chars appear as I try to print the form before submission

    Asked by SGC_CAFS on October 01, 2013 at 06:14 AM
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    JotForm Support

    Answered by ashwin_d on October 01, 2013 at 08:26 AM

    Hello SGC_CAFS,

    I am not sure if I have understood the problem you are facing? Are you seeing these special characters in your form?

    Upon checking your forms #32095675529969 & #32091641301946, I didn't find any issue. Do let us know how to reproduce this issue which will help us investigate your problem.

    Thank you!

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    Answered by SGC_CAFS on October 01, 2013 at 08:32 AM

    The text describing the problem was missed!!!

    Ok. I am explaining again:The special chars appear as I try to print the form before submission, using a PDF driver. I used two of them and they both behave the same way. On the other hand as I try to print using a physical printer, everything is OK.

    Thank in advance for your fast help.

     

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    JotForm Support

    Answered by guilledutra on October 01, 2013 at 09:29 AM

    Hi,

    It seems that it is an issue related with your pdf printer, could you provide us the name of the software used to print to pdf. meanwhile you can configure your form "Thank You " message in order to contain a PDF link with the submitted data, this pdf is generated by the form and it shouldn't have any special characters issues.

    In order to get the PDF link inside your thank you message, please follow the next steps:

    Configuring your Thank You message:

    1 - Select "Setup & Embed" tab.

    2 - Click on "Thank You" icon.

    3 - Seletc "Tahnk You message" option.

    4 - Click on "Next"

    5 -  Add the {pdf-link} to your tahnk you message 

    Hope it helps

    please let us know if you need further assistance

    Thanks

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    Answered by SGC_CAFS on October 07, 2013 at 03:39 AM

    I used two of then and they both behave the same way:

    - PrimoPDF

    - PdfCreator

     

    Thanks for your help.

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    JotForm Support

    Answered by EltonCris on October 07, 2013 at 04:45 AM

    @SGC_CAFS

    How did you used this PDF in your form? I have no clue what exactly the problem is but to my understanding, when you print the form with data filled in it, it displays unknown characters?

    I've tried this on my browser and I couldn't replicate the problem on non-english characters.

    Can you give us some steps on how to reproduce the problem? We'd be happy to check it on our end.

    Thanks!

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    Answered by SGC_CAFS on October 07, 2013 at 05:17 AM

    The steps to reproduce the problem:

    1. Fill the form with data

    2. Before 'Send' ('Enviar' button) it is pressed the 'Print Form' button.

    3. The PDf printer driver is chosen (PDFCreator or PrimoPDF) and the name of the .pdf file is provided (the file shows the problem!).

     

    On the other hand, these special char are not the problem (this is called 'tilde' and it has to do with spanish grammar). Almost all 'n' chars display wrong.

     

    As far as your workaround proposal on the 'Thank you' message:

    1. I have no way to avoid that the print link is displayed in the left-higher corner of the page... I would prefer this to be shown preceed by a text but I can not command this.

    2. I want the form format to be used in the printed form (this formatted copy has to be sent to someone else).

     

    Thank you.

     

     

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    Answered by SGC_CAFS on October 07, 2013 at 05:22 AM

    I suspect it has to do to the font of some controls (realize it does not happen to control titles, except to break titles...)

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    JotForm Support

    Answered by KadeJM on October 07, 2013 at 10:00 AM

    I've read the details about your issue but at the moment I am slightly confused about it. So just to reiterate to make sure I am understanding it all correctly. When you meantioned " 1. Fill the form with data ,2. Before 'Send' ('Enviar' button) it is pressed the 'Print Form' button., 3. The PDf printer driver is chosen (PDFCreator or PrimoPDF) and the name of the .pdf file is provided (the file shows the problem!). " I think you were basically filling in your form then pressing the Print Form button followed by selecting the PDF Option as your Printer where this would then display the Strange Symbols instead of what was actually supposed to be there. Or Did you mean something else?

    I checked it via your instructions on how to replicate the problem but after testing this with some Spanish Language I used from your form I wasn't able to repeat this.

    Here's what I did:

    This then presented me with this final result in my screenshot below. As you can see, the format and characters didn't repeat your issue. This may be where I am confusing things though. Did you actually open up a separate submission? then after this data was already submitted to you and in a PDF of the Submission this might've happened?

    The method depicted below " Only Prints " so that is where I am confused when you mentioned that you used PDFCreator and PDFArchitect to open and display the Text Errors in question for this.

     

     

    If anything, To my knowledge I believe this is most likely due to a known issue that can occur because of the Specialized characters being used in your form's current language as my colleague previously pointed out. This is the foreign font language that is known to sometimes cause problems on certain features when it is being used on the form. However, on your form this seems to be working without this issue on our end even though you've shown us it is breaking somewhere.

    I've tested this further using PDFArchitect but even after viewing it within this program upon opening up a downloaded file I was still unable to find the same problem. It was also the same on my end with Primo and I even tried Foxit. Perhaps though I may be doing something different from you still. I will need some more time to test this a little bit further.