I am trying to recover and update payment on my account

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    Derrick Traylor 
    Asked on December 02, 2020 at 01:21 PM

    The system is not allowing me to login into account subscription to update my payment and recover my previously created electronic forms Please advise.


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    VincentJay
    Answered on December 02, 2020 at 04:01 PM

    Hello,

    I checked your account and it is subscribed to the Bronze plan. If you forgot your password, please reset it by following this guide: https://www.jotform.com/help/489-how-to-reset-jotform-account-password

    Please try it and let us know if you need further help. Thank you!